Education
Explore learning opportunities and resources that make doing business with us easier.
Special Needs Plan Model of Care training
Complete your annual Special Needs Plan Model of Care training through our online course. The Centers for Medicare & Medicaid Services requires this training for providers. You must complete it each year by Dec. 31.
To take our training
Register for the training and complete it to receive an attestation. The training takes about 10 minutes.
About the training
The training provides information on:
The types of SNPs and how they help patients with special needs
How SNPs improve care coordination and health outcomes
Understanding your role in improving CMS Five-Star Quality Rating System ratings
Culture of Caring Webinars: Earn No-Cost Continuing Education Credit
We invite participating providers to take a suite of webinars that provide cultural awareness training and continuing education credit at no cost to you. The self-guided courses include:
Cross-Cultural Care in Mental Health and Depression
Chronic Disease Management
Disability Awareness for Quality Interactions
Ensuring High-Quality Care for Patients with Limited English Proficiency
Negotiating a Difficult Diagnosis
Working with Specific Populations
How to attend
Create an account with Quality Interactions.
Watch your email for instructions on accessing your account.
Credits vary by course. They include continuing medical education credits and continuing education units. You can view the full list of courses and credits offered when you sign in to your Quality Interactions account. Course instructions and help are available online.
Explore more resources
The Agency for Healthcare Research and Quality’s SHARE Approach is a five-step process for shared decision-making that explores benefits and risks through meaningful dialogue about what matters most to the patient.
A Physician’s Practical Guide to Culturally Competent Care from the U.S. Department of Health and Human Services is a free e-learning program accredited for physicians, physician assistants and nurse practitioners. It offers up to nine continuing education credits.
The HHS Office of Minority Health’s free continuing education e-learning programs include culturally and linguistically appropriate services in maternal health care, behavioral health and oral health.
Questions? For help with the Quality Interactions courses, refer to getting help.
Quality Interactions is a separate company that provides cultural competency training to health care professionals.