Assistance Available for Members Impacted by Severe Weather
We know that recovering from a natural disaster is hard. For our members living or
traveling in areas affected by severe weather, your HealthSpring Customer Service
representatives are ready to help you:
Refill a prescription
Coordinate or transition your care
Get a HealthSpring member ID card
Mental Health Is Just as Important as Physical Health
Care from a mental health expert can help you manage your emotions and deal with traumatic events.
For more information on all your health care benefits, call the number on your member ID card. We’re here to help.
You also can call the national Disaster Distress Helpline at 1-800-985-5990 for assistance.
Important Phone Numbers
If you don't have your HealthSpring member ID card, you can either:
- Download or print a card on myHealthSpring or;
- Call your plan's Customer Service number. Provide your Social Security Number or your name and date of birth so our customer advocates can help you.
| Plan type | Customer service number |
|---|---|
| Medicare Advantage members | |
| Medicare Advantage member in Arizona | |
| Medicare Supplement or Supplemental Health Insurance plan member | |
| Group Medicare members | |
| Group Medicare members Arizona | |
| Group Medicare members in Baltimore, Maryland | |
| TTY/TDD | 711 |
Helpful Tips
- For emergencies, call 911 or go to the nearest hospital.
- For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
- Bring your HealthSpring member ID card with you when you get care.