Cigna Medicare, which includes Medicare Advantage, Supplemental Benefits and Medicare Part D, is now HealthSpring^℠.

HealthSpring’s goal is to help our members achieve their health goals over their lifetime. At the heart of this is you, our provider network. We want to partner with you to help connect our members with the right resources.

You may be wondering, what now? How does this work and where do I go for information? Let us help you with the following commonly asked questions:

What’s happening with Cigna Medicare? Is it going away?

The Cigna Medicare name is going away. The business is owned by Health Care Service Corporation and is now called HealthSpring.

I’m contracted with Cigna Medicare. What do I need to do to be contracted with HealthSpring?

You don’t need to do a thing. Your current contracts with Cigna Medicare are still in force and mean that you are in HealthSpring provider networks.

Are HealthSpring members’ benefit plans the same as Cigna Medicare plans?

As usually happens, we adjust benefit plans to match the needs of our members and to comply with changing state and federal requirements. Our new benefit plans rolled out during the 2025 annual enrollment period and are now in effect.

Are all Cigna Medicare customers now HealthSpring members?

All Cigna Medicare members had the opportunity to remain with HealthSpring as their benefit provider during the 2025 Medicare annual enrollment period. We hope to continue serving them as part of the new HealthSpring family.

How can I stay informed about HealthSpring policies and processes?

We will keep you informed of any changes impacting you or your business. The HealthSpring provider website will be our primary communication tool. You will find it alongside our member site. Please explore the site for helpful tools, resources and late-breaking news that’s critical to your practice.

Additionally, starting in 2026, we’ll send you HealthSpring Review, a monthly email to help you stay informed.

Update your provider data with your current email address to ensure you receive the latest news. You can also subscribe to HealthSpring Review here.

How long can I access Cigna resources via the Cigna Medicare Providers website?

The Cigna Healthcare Medicare Advantage Providers website has been replaced with the HealthSpring provider site.

Please refer to the HealthSpring website for information. Our News page replaces the Provider Newsroom for HealthSpring-contracted providers. Check back often. Subscribing to HealthSpring Review will ensure you receive the latest news through email.

The Cigna Provider Newsroom is still available to providers who serve Cigna customers.

Cigna Medicare recently moved to Availity^® Essentials for their provider portal. Will this change for HealthSpring?

No. HealthSpring continues to use Availity Essentials as its provider portal. The Cigna Healthcare Medicare Advantage payer space is now named HealthSpring Medicare Advantage. Our payer ID remains 52192.

The HealthSpring Medicare Advantage space supports data for Cigna Medicare claims prior to Jan. 1, 2026, along with HealthSpring claims from Jan. 1, 2026, and after.

At Availity Essentials, you can:

• Verify eligibility and benefits
• Verify primary care provider
• View member ID cards
• Submit professional and institutional claims
• Check the status of claims
• View remittance advice
• Access specific HealthSpring links, including prior authorization for participating providers and resources, via a dedicated payer space

Which medical policies, prior authorization and processes do I follow for HealthSpring members?

Follow HealthSpring processes and policies for your patients with a HealthSpring plan. Information about processes, our medical policy, prior authorization requirements and other claims and clinical information are on our website and in our provider manuals.

Prior authorization requests approved by Cigna Medicare before Jan. 1, 2026, remain in effect until their expiration date.

For all HealthSpring members, be sure to:

• Ask to see the member ID card before all appointments
• Check eligibility and benefits before all appointments
• Follow utilization management review requirements and guidelines
• Follow the billing instructions on the member ID card

Do I send paper claims to the same address?

No, we have a new mailing address for paper claims:

HealthSpring
PO Box 23456
Chattanooga, TN 37421

Whom do I call for help?

There is no change to your key contacts for Cigna Medicare. Your Cigna Medicare contacts are your HealthSpring contacts. We’ll communicate any updates to phone numbers and email addresses as needed. Check our website for more information.

What if I have questions about a member’s care?

If you have questions, please call the number on the member’s ID card.

How will I identify HealthSpring members?

You’ll be able to identify members by their HealthSpring ID cards. The ID cards have easy-to-scan information that helps you serve your patients efficiently. They include the member ID number to use for all claims and inquiries, effective date of coverage, copayment due, claims address, dental and prescription drug coverage, and customer service numbers. Here are sample cards.

HMO ID card sample

PPO ID card sample

What other changes will happen in 2026?

We regularly update our business processes to better serve our members and make working with us easier for you. We will keep you posted on any changes. Please regularly read our News page and subscribe to HealthSpring Review for the latest information.

I’m a behavioral health provider contracted with Evernorth Behavioral Health and provide care to Cigna Healthcare Medicare Advantage customers. Will my network or processes change as a result of this transaction?

You will remain in the Evernorth network and continue to serve Cigna Healthcare Medicare Advantage customers. Starting in January 2026, you will serve HealthSpring members. See the HealthSpring website for details.

What happens with my current Cigna Healthcare^® Medicare Advantage contract?

Your current contracts with Cigna Healthcare Medicare Advantage are still in force and mean that you are now in HealthSpring provider networks.

What rates will I be paid in 2026?

You will receive your contracted rates when caring for HealthSpring members who are part of a network in which you participate.

For more information

For more information, check the HealthSpring website often.

Contacts

Contact your Provider Relations representative or call our Provider Customer Service at 800-230-6138.