Medicare Advantage Extra Benefits
Discover some of the extra benefits that may be offered with your HealthSpring Medicare Advantage plan.
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Some HealthSpring Medicare Advantage plans have extra benefits and health care resources that matter most to you. These benefits are also called “Supplemental Benefits for Medicare Advantage plans.”
You can check your Evidence of Coverage (EOC) to know if these benefits are included in your plan.
Over-the-counter (OTC) benefit
Your plan may include an OTC benefit. This OTC benefit provides you with a set dollar amount every three months, or quarterly allowance, to help cover the cost of your OTC medications and health and wellness products. The dollar value of your quarterly allowance depends on your plan.
How do I use my quarterly allowance?
You can use your full quarterly allowance anytime during the quarter. There are many health and wellness products you can choose from in your OTC Benefit Catalog [PDF] or at a participating retail store.
There are three ways to purchase OTC products with your quarterly allowance:
- Shop online: Visit HealthSpringFlex.com to set up an account and access online shopping. You can also shop online at Walgreens.com.
- Order by phone: Call 1-866-851-1579 (TTY 711), Monday – Friday, 8 a.m. – 11 p.m. ET.
- Mail in an order form: Fill out and mail in the order form located in your OTC Benefit Catalog [PDF].
- Shop in-store: Purchase OTC products at participating retailers HealthSpringFlex.com across the country.
When purchasing by phone, order form or online, you can place an order once a month. When ordering in-store, you can purchase many times depending on your available allowance.
What can I order with my quarterly allowance?
You can order items such as bandages, aspirin, cold and sinus medicine, and vitamins and minerals. Review your OTC Benefit Catalog [PDF] to see eligible products. You can also visit HealthSpringFlex.com to look up products and retail locations.
HealthSpring Flex Card
Your plan includes a personal prepaid card that is loaded with allowance benefits that may be included within your plan. You can use this card to pay for eligible items and services. Plus, we will add funds to your card when you complete certain healthy activities through the HealthSpring Incentives Program.
Benefits that may be loaded on your card include:
- HealthSpring Incentive Program Rewards
- OTC Allowance
- Healthy Grocery Allowance
The benefits and amounts loaded on the card are dependent on the plan you are enrolled in.
View plan documents for details on specific plans.
Dental services
Cigna Dental Care (DHMO) Benefit
Your plan may include a range of preventive dental services to keep you healthy, such as oral exams and cleanings. Comprehensive dental coverage, like fillings, crowns, extractions, root canals, dentures and other services may be included in some plans. A Dental Services guide is included in your Welcome Kit or end-of-the-year renewal mailing. It is important to review this guide to know what services are covered under your plan.
How do I find an in-network Cigna Dental Care dentist?
- Search the Online Provider Directory.
- Or call Cigna Dental Customer Service at
1-866-213-7295 (TTY 711).
October 1 – March 31: 7 days a week, 8:00 a.m. – 8 p.m., local time
April 1 – September 30: Monday – Friday, 8:00 a.m. – 8 p.m., local time
Dental Allowance (DPPO) Benefit
Your plan may also include a dental allowance. This yearly allowance helps pay for routine dental services not covered by Original Medicare, such as exams, cleanings, x-rays, fillings, root canals, crowns and dentures. Keep in mind that limitations, exclusions and restrictions may apply. All dental allowance benefits use the Cigna Dental Allowance (DPPO) network.
There are three types of dental allowance benefits:
- Full Dental Allowance Benefit: You can see any U.S. licensed dental provider who is not excluded by Medicare. Plus, you can get a discount by seeing a provider in the Cigna Dental Allowance (DPPO) network. That way, your allowance dollars can go further.
- Dental Allowance In-Network-Only Benefit: Your services are covered up to the yearly allowance amount when you see a provider in the Cigna Dental Allowance (DPPO) network. If you go out of network, your services won’t be covered.
- Dental Allowance with 50% Out-of-Network Coinsurance Benefit: If you see a Cigna Dental Allowance (DPPO) network provider, services are covered at 100%. And if you see an out-of-network provider, services are covered at 50%. Either way, your services are covered up to the yearly allowance amount. Out-of-network providers must be U.S. licensed and not excluded by Medicare.
Part B giveback
Your plan may include a monthly reduction to your Medicare Part B premium. This means HealthSpring will pay a portion of your Medicare Part B costs each month to the Social Security Administration (SSA). This benefit, also called a Part B giveback, is automatically deducted from your Part B costs each month.
The SSA may take up to 90 days upon your enrollment to approve you and start your giveback benefit. If the SSA does not include your benefit after the first few months of your approval, you will receive a lump sum in your Social Security check for those months that were missed.
Transportation services
Your plan may include transportation for a set number of non-emergency, one-way trips to and/or from approved health-related facilities within 70 miles of your home.
What does my transportation benefit cover?
Your transportation benefit covers vans, taxis, wheelchair-equipped vehicles and, where available, rideshare services like Uber or Lyft. Any other type of non-emergency transportation requires authorization. Your transportation is arranged through our trusted partner, Modivcare. The maximum number of trips allowed depends on your plan.
How do I schedule transportation services?
You can schedule transportation service or learn more about your benefit by calling our transportation vendor, 24/7, at
Vision services
Medicare-covered vision services like well-eye exams and diabetic retinal and glaucoma exams, if you are at high risk, are included in your plan. Supplemental vision services for a routine eye exam and/or a yearly allowance toward the cost of lenses, frames or contacts may also be covered under your plan. You must go to a provider within our vision network to be covered.
For more information on your Medicare-covered Vision Services and Supplemental Vision Services, call the phone number below.
Medicare-Covered Vision Services:
AZ HMO plans:
All other plans including AZ PPO plans:
April 1 through September 30:
Monday – Friday, 8 a.m. – 8 p.m. local time
October 1 through March 31:
7 days a week, 8 a.m. – 8 p.m. local time
Messaging service used weekends, after hours and on federal holidays.
Supplemental Vision Services:
Supplemental Vision vendor (EyeMed):
April 1 through September 30:
Monday – Friday, 8 a.m. – 2 a.m. ET
Saturday, 8 a.m. – 11 p.m. ET
Sunday, 11 a.m. – 8 p.m. ET
October 1 through March 31:
7 days a week, 8 a.m. – 2 a.m. ET
Hearing services
Your plan may include an extra hearing benefit that covers a routine hearing exam, hearing aid fitting evaluation and a hearing aid allowance. TruHearing, our hearing health vendor, manages this benefit.
How do I get hearing benefits?
To use your hearing benefits, contact TruHearing. If you receive additional services that require cost-sharing, a separate primary care provider/specialist cost-share will apply. You are responsible for all costs over the maximum coverage amount.
To find a hearing health care provider near you or to schedule an appointment, call TruHearing at
Want more information? Visit TruHearing.
Fitness benefit
Your plan may include a fitness benefit. Reach your wellness goals with your fitness benefit provided through the Silver&Fit® Healthy Aging and Exercise program. This program offers a fitness center membership or home program to help meet your needs and lifestyle.
How do I enroll?
There are two ways to enroll:
- Online at SilverandFit.com
- Call Silver&Fit at
1-888-886-1992 (TTY 711), Monday - Friday, 8 a.m. - 9 p.m. ET
Home-delivered meals benefit
Your plan may include a home-delivered meals benefit. Our post-hospital meal program helps make your transition back home after a hospital or skilled nursing facility stay more comfortable. This benefit, offered through GA Foods, provides 14 nutritious meals delivered to your home after each qualifying hospital or skilled nursing facility stay.
When can I use this benefit?
You can use this benefit after you are discharged from an acute inpatient hospital or skilled nursing facility stay, up to three times per year. This benefit does not apply to discharge from a behavioral health facility.
Caregiver support services
Your plan may include a caregiver support benefit. If you’re a caregiver or someone helps take care of you, support is available. This benefit includes consultative services to help with caregiving, locating resources for your loved one, stress management and health-related social needs, such as nutrition. Caregivers can receive no-cost one-on-one coaching virtually or by phone through the program's digital application. Recommended services or programs may have additional costs. At no cost to you, you get easy access to resources such as:
- Individual assessments that focus on all aspects of care, including social health needs such as finding resources and stress management.
- One-on-one coaching for caregivers who need personal support and guidance by app or phone.
How to get started:
To see if you are eligible for this benefit, contact our caregiver partner, Homethrive by
- Calling
1-888-651-0856 (TTY 711), Monday – Friday, 8 a.m. – 8 p.m., local time - Visiting their website, Info.Homethrive.com/Healthspring
In-home care providers
HealthSpring works with in-home care providers that offer a variety of health care services virtually or in the comfort of your home. This program does not replace the relationship between you and your primary care physician (PCP). The in-home care providers work with your PCP to help manage your care and tell you about health programs and services you may need.
What to expect during your visit
A licensed medical staff will meet with you and discuss the reason for your visit along with:
- Review your health information including your health history and medications.
- Discuss your health concerns by answering your questions and talking about your goals.
- Help connect you with community resources and additional support you may need.
Eligibility and cost:
This program offers a variety of services depending on your needs and eligibility. It is included at no extra cost as part of your health care coverage.
For more information about this program, to check your eligibility or set up an appointment, please call the HealthSpring customer service phone number listed on the back of your ID card.
For MDLIVE, you can find more information or schedule an appointment by visiting their website.
HealthSpring works with the following in-home care vendors:
- Advantmed
- DispatchHealth
- HealPros
- Homethrive
- MDLive (Virtual only)
- Medigence Health
- Signify Health
- VuePoint
Diabetic supplies
If you are managing diabetes, we help make it easier and more affordable to get your diabetic monitoring and testing supplies. If your plan covers preferred brand diabetic supplies, you can have them delivered to your home.
Diabetic supplies offered (depending on your plan):
Preferred blood glucose monitors
Your plan covers one one preferred blood glucose monitor and one preferred continuous glucose monitor (CGM) every two years. Authorization may be required. Preferred brands include:
- Abbott Diabetes Care: FreeStyle Lite, FreeStyle Freedom Lite, FreeStyle Precision Neo, FreeStyle Libre (CGM)
- Dexcom: Dexcom G6 (CGM), Dexcom G7 (CGM)
Preferred diabetes test strips
- Your plan covers 200 preferred-brand test strips every 30 days. Abbott is our preferred brand.
- If you need additional test strips, you may submit an exception request by calling Customer Service on the back of your ID card.
Additional diabetic supplies, depending on your plan
- You may have medical coverage for control solution, lancets and lancet devices.
- You may have prescription drug coverage for syringes, needles, alcohol swabs, gauze and insulin injection devices.
- Some or all of these supplies may be available at no cost to you or subject to coinsurance.
You can have your diabetic supplies delivered to your home by Express Scripts® Pharmacy or visit any in-network pharmacy
Programs and Services
- Case Management
Get help managing your chronic or new health issues.
- Medication Therapy Management
If you take multiple medications for a chronic condition, get help from a pharmacist.
- Pharmacy Network
Save on copays with a HealthSpring preferred network pharmacy.
Learn more about Medicare
- What is Medicare?
Get the basics of Medicare.
- Choosing a Medicare Plan
Follow these steps when deciding which plan is right for you.
- What is Original Medicare (Part A and Part B)?
Understand how Original Medicare (Part A and Part B) works.
- View more Medicare articles